how do I add to the shopping cart?
you can add to the shopping cart from the detailed page of a product only as you need to specify the colour and if applicable the size. next to the main image of every product there is a 'pram' button, which is our shopping cart. just click on the 'pram' button to add to your shopping cart.
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how do I know my item has been added to the shopping cart?
once you have clicked on the 'pram' button to place the item in your shopping cart, your page will refresh and the item will then be added. you can then locate the shopping cart in the left hand side column of the online store or  'view cart' in the top menu navigation bar. your items will be listed in the shopping cart and you can edit them from there.
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how do I edit my items?
locate the shopping cart in the left hand side column of the online store and click 'edit items' or click 'view cart' in the top menu navigation bar.
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how do I get to the checkout?
first locate the shopping cart in the left hand side column of the online store or to 'checkout' in the top menu navigation bar. when 'checkout' is clicked, it will take you directly to the secure checkout for completion of the purchase.
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payment options
payment options will be listed on the third page of the secure checkout. at the base of the page there will be a drop down list to choose your preferred method.

we accept payment online through our shopping cart system by visa, mastercard and direct deposit. you can also redeem a britt design gift voucher but please note that the whole amount of the gift voucher must be used in one transaction.

if you have any questions please telephone britt customer service department on
+ 61 2 9907 3388 between 9.30am and 2.30pm, monday to friday aest.
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how do I create an account?
in the left hand side column of the online store you will see a customers box. in this box you can choose from the existing customer or new customer sections. once an account has been created you will log on as an existing customer on all future visits to the online store. if you place products in your shopping cart they will be remembered even if you leave this online store and come back later.

if you are a wholesale customer, you will need to log in as an existing customer to be able to view wholesale information and purchase at wholesale prices.
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oh dear, i forgot my password.
on the edit page of your account, found via the 'customers' box, there is a link called 'forgotten your password? click here'. this is where you can have your password emailed directly to you.
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exchanges and returns
we want you to be very happy with your experience purchasing from our online store. if you would like to exchange or return a product please let us know within a week of receiving it. then please send it back to us, at your expense, in its packaging, unwashed and unworn. we need to receive it back at our office within two weeks of receiving your email advising of your wish to return it.

please make sure your name, address, daytime phone number, original invoice number are clearly indicated. please address the parcel to:

customer service
 

if you have any questions please telephone britt customer service on + 61 2 9907 3388 between 9.30am and 2.30pm, monday to friday, australian eastern standard time.

exchanges: if you wish to exchange for something else, please you will need to pay $10 postage for the replacement product to be sent. if the product you want instead is more expensive you will need to pay the difference. please clearly advise what product you want in exchange when you return the original item. for these payments you can supply your credit card name, number, expiry date and security code (last three digits on the back of your card), send a money order or pay by direct deposit.

returns: if you would like a full refund (excluding postage costs) that is fine wiht us. please just advise the reason for the return and we will refund your original method of payment. if you paid by a money order, we will send you a refund cheque.
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privacy policy
this site collects information from our users at several different points on our website.
we promise we will not sell, share, or rent this information to others.
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security
this shopping cart has 128bit secure socket layer protection, the highest level protection for internet sales. the checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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how do I find a product?
there are two ways to find the item you are looking for.

1. browse through the store products.
    
2. use the search box to find the product through keywords

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how do I know my order has been received?
once an order is received, you will be sent an order confirmation email to the address you entered during the sites secure checkout.
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how do I track my order?
you can check the status of your order by clicking into the "order tracking" section via the link on the top menu navigation bar.
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product inavailability and back orders
if a product isn't immediately available, our customer service department will email you to advise the situation. you can then let us know if you want to wait for the product to be available, choose an alternative or cancel your order. 
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my parcel has not arrived
please contact us at sales@brittdesign.com.au if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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a product is missing from my parcel.
please contact us at sales@brittdesign.com.au if your parcel is incomplete or incorrect.
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do you send to my country?
to find out if we ship to your country, first fill your shopping cart and locate the shopping cart basket on the left hand side column of this site. within this shopping basket there is a link called 'calculate shipping'. once you click on this link there is a drop down list of countries to choose from and if your country is listed then our online store will ship to you. Please note you will have to pay the local duty costs. (we advise you check this before ordering)
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postage costs and delivery times
we dispatch orders within one week of receipt unless our customer service department advises otherwise by email. please see your part of the world below for estimated delivery times and costs.

if you need the parcel urgently, please advise and we can try to send it by express post at an additional cost. if you aren't home during the day, we recommend you supply a work address so there will be someone to receive the parcel as a signature may be required.

australia - delivery cost to one address
parcels can take up to one week to arrive from the date we send them.

order total	delivery cost
up to $100	$10
$101 to $200	$15
$201 to $350	$20
$351 to $500	$25
over $500	please contact us

 

usa, mexico, canada, south africa and uae - delivery to one address
parcels can take up to three weeks to arrive from the date we send them.

order total	delivery cost
up to $100	$25
$101 to $200	$35
$201 to $350	$45
$351 to $500	$55
over $500	please contact us

europe and the uk - delivery to one address
parcels can take up to four weeks to arrive from the date we send them.
 

order total	delivery cost
up to $100	$30
$101 to $200	$40
$201 to $350	$50
$351 to $500	$60
over $500	please contact us

i have a question on my charges.
please contact us at sales@brittdesign.com.au if you have any questions.
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i need a copy of my tax invoice
if your tax invoice receipt was not been received with your parcel, please contact us at sales@brittdesign.com.au and we will send you a replacement.
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when will my credit card be charged?
your credit card is charged once we recieve the order. if we have any problems with getting approval for the transaction, we will contact you for alternative payment.
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how do i pay by direct deposit?
if you would like to pay by direct deposit, please choose this option in the check-out. you will receive an email from us advising of our bank account details. please pay the full amount within three days of receiving our email otherwise the order will be cancelled. it is  very important that you type your surname in the transaction record so we can tell who is paying the amount.
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how do i pay by money order?
if you would like to pay by money order, please choose this option in the check-out, please make sure we receive the money order within seven days of the order being placed otherwise it will be canceled.
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how do I contact you?
please visit the 'contact us' page located at the top of the home page.